Shipment

We offer the following two shipping options:

Standard shipping : This takes between 1-3 business days and costs €5.99. Shipping is free for orders over €50. We always ship Monday through Wednesday so packages don't sit at the post office over the weekend.

Express shipping : This usually means your order will arrive the next business day. This costs €15.99 and is mandatory for sensitive species such as leafcutters! We always ship Monday through Friday.

If you have any further questions, please feel free to contact us using the contact form.

Right of withdrawal & warranties

Live Arrival Guarantee & Mating Guarantee

To allay your fear of losing your money, we guarantee that the ant species you ordered will arrive in the colony size you ordered. A few dead animals may occur during transport and this is acceptable. However, if not only individual workers die but queens also arrive dead, please contact us and we will replace the ants (you only have to cover the shipping costs). If we no longer have this ant species in stock, you will receive a credit note from us for the value of the ants you previously ordered. To avoid conflicts and to make refunds easier, we ask you to record an unedited video when you open the package. This will make the refund process easier and faster. If the ants you ordered are not mated (only males emerge from the eggs laid), we will replace them too!